RESEARCH · CONSUMER BANKING

Current's Conversion Scorecard

Current scored a 86/100 for customer conversion on its consumer bank account application, the winner in their category.

current scored 86% on the solo conversion scorecard

Why SOLO Scores

SOLO works with 100s of fintech programs to optimize the unit economics and customer conversion of their data collection processes on behalf of their sponsor banks. This research provides a baseline for the impacts of data reusability through the SOLO network.

Current's Application

Every screen of Current's application, from first data field to funding. Documented, scored, and ranked.

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What’s behind the score.

Current is what a lightweight application looks like: 10 fields across 3 key screens, no documents, a card ordered at 2:10, and a funded, usable account at 5:03 — with timely next-step communications after an instant decision. The friction that remains is concentrated in funding: the direct-deposit connector is limited and fell back to manual entry, and connecting a bank shared every account, not just the one checking account being linked.

9
fields total, no documents required
User Effort
5:03
from first field to funded account - 2:10 to account approved
Application time
Instant
decision with timely next-step communication and product education
Decision speed
5/5
clarity of approval
Outcome transparency

Methodology

SOLO reviewed the application across four primary categories: User Effort, Application Time, Decision Speed, and Outcome Transparency. Each sub-metric is scored 1–5 against a fixed rubric.

Full Scorecard

17 SUB-METRICS

Sub-metric · What's measured

Total number of screens

How many times the user clicks to the next screen

Score

1 / 5

Why this score — And not more

Minimal lightweight application screens, but funding the account added more — and the manual direct-deposit fallback put friction on an otherwise frictionless series of screens.

Sub-metric · What's measured

Total number of fields

Total fields / data points supplied

Score

3 / 5

Why this score — And not more

9 fields total. Best-in-class is 1–4.

Sub-metric · What's measured

Manual data entry

Information the user must type in manually, excluding uploads and account connections

Score

3 / 5

Why this score — And not more

Nothing was pre-filled, but minimal data entry was needed. A 4 requires most data pulled or pre-filled automatically.

Sub-metric · What's measured

Document / file uploads

Level of document collection required

Score

5 / 5

Why this score — And not more

No documents needed — the ceiling case.

Sub-metric · What's measured

Account connections

Level of account connections required or optional, and how they improve the experience

Score

3 / 5 · ceiling

Why this score — And not more

The direct-deposit connector is limited and required manual connection; the one-time deposit link to a bank account was successful and easy to use. A 5 requires fully functional connections with a clear payoff.

Sub-metric · What's measured

Repeated actions

Number of times a user completes redundant work

Score

5 / 5

Why this score — And not more

Data asks were never redundant — no repeated work anywhere in the flow.

Sub-metric · What's measured

Sensitivity of information required

Clear disclaimers and reasons for requesting sensitive PII throughout.

Score

5 / 5

Why this score — And not more

Clear disclaimers and reasons for requesting sensitive PII throughout.

Sub-metric · What's measured

User self-sufficiency

Can the user complete the application on their own

Score

5 / 5 · ceiling

Why this score — And not more

Completed end-to-end with no human review, follow-up emails, calls, or tickets.

Sub-metric · What's measured

Total number of follow-up actions required

Zero follow-up tasks — submission was complete and decisionable.

Score

5 / 5 · ceiling

Why this score — And not more

One follow-up remains: connecting direct deposit to actually fund the account. A 5 means zero follow-up tasks.

Sub-metric · What's measured

Error recovery & resilience

The text with the application link made resuming very quick and easy.

Score

5 / 5 · ceiling

Why this score — And not more

Phone and desktop handoffs were seamless transitions back and forth.

User effort. Full Conversion Scorecard methodology by category and sub-metric.
Sub-metric · What's measured	Score	Why this score — And not more
Total number of screens How many times the user clicks to the next screen	1 / 5	Minimal lightweight application screens, but funding the account added more — and the manual direct-deposit fallback put friction on an otherwise frictionless series of screens.
Total number of fields Total fields / data points supplied	3 / 5	9 fields total. Best-in-class is 1–4.
Manual data entry Information the user must type in manually, excluding uploads and account connections	3 / 5	Nothing was pre-filled, but minimal data entry was needed. A 4 requires most data pulled or pre-filled automatically.
Document / file uploads Level of document collection required	5 / 5	No documents needed — the ceiling case.
Account connections Level of account connections required or optional, and how they improve the experience	3 / 5 · ceiling	The direct-deposit connector is limited and required manual connection; the one-time deposit link to a bank account was successful and easy to use. A 5 requires fully functional connections with a clear payoff.
Repeated actions Number of times a user completes redundant work	5 / 5	Data asks were never redundant — no repeated work anywhere in the flow.
Sensitivity of information required Clear disclaimers and reasons for requesting sensitive PII throughout.	5 / 5	Clear disclaimers and reasons for requesting sensitive PII throughout.
User self-sufficiency Can the user complete the application on their own	5 / 5 · ceiling	Completed end-to-end with no human review, follow-up emails, calls, or tickets.
Total number of follow-up actions required Zero follow-up tasks — submission was complete and decisionable.	5 / 5 · ceiling	One follow-up remains: connecting direct deposit to actually fund the account. A 5 means zero follow-up tasks.
Error recovery & resilience The text with the application link made resuming very quick and easy.	5 / 5 · ceiling	Phone and desktop handoffs were seamless transitions back and forth.

Sub-metric · What's measured

Time from first screen to completion screen

Stopwatch “start” → “complete”

Score

4 / 5

Why this score — And not more

2:10 flat from first search to card ordered — but the manual direct-deposit setup brought first-field-to-funded to 5:03, one band short of the ≤4 minute ceiling.

Sub-metric · What's measured

Time to complete follow-up requests

Time it takes the user to complete assigned follow-up tasks

Score

5 / 5 · ceiling

Why this score — And not more

The manual direct deposit was noticeably more friction than the rest, but was still completed within the same application flow — no follow-up requests.

Application time. Full Conversion Scorecard methodology by category and sub-metric.
Sub-metric · What's measured	Score	Why this score — And not more
Time from first screen to completion screen Stopwatch “start” → “complete”	4 / 5	2:10 flat from first search to card ordered — but the manual direct-deposit setup brought first-field-to-funded to 5:03, one band short of the ≤4 minute ceiling.
Time to complete follow-up requests Time it takes the user to complete assigned follow-up tasks	5 / 5 · ceiling	The manual direct deposit was noticeably more friction than the rest, but was still completed within the same application flow — no follow-up requests.

Sub-metric · What's measured

Time to final decision, from application start

Stopwatch “start” → account open / decision made

Score

5 / 5 · ceiling

Why this score — And not more

Immediately able to start using features — an instant decision.

Sub-metric · What's measured

Time between communications

Responsiveness for additional tasks needed to move the application forward

Score

5 / 5 · ceiling

Why this score — And not more

Timely communications with next steps and product education.

Decision speed. Full Conversion Scorecard methodology by category and sub-metric.
Sub-metric · What's measured	Score	Why this score — And not more
Time to final decision, from application start Stopwatch “start” → account open / decision made	5 / 5 · ceiling	Immediately able to start using features — an instant decision.
Time between communications Responsiveness for additional tasks needed to move the application forward	5 / 5 · ceiling	Timely communications with next steps and product education.

Sub-metric · What's measured

Clarity of approval

Is a “why” stated for the outcome

Score

5 / 5

Why this score — And not more

The outcome and its drivers were clear, with actionable guidance — the ceiling case.

Sub-metric · What's measured

Ongoing data usage understanding

Do I know how my data is used on an ongoing basis

Score

3 / 5

Why this score — And not more

A little unclear how data is used long term. A 4 provides ongoing visibility and plain-language explanations tied to user actions.

Sub-metric · What's measured

Data privacy controls

Can I control permissions over who sees what

Score

3 / 5

Why this score — And not more

Basic policies existed, but they were dense and gave no clear controls to permission or revoke data long term. A 4 requires granular, revocable controls.

Outcome transparency. Full Conversion Scorecard methodology by category and sub-metric.
Sub-metric · What's measured	Score	Why this score — And not more
Clarity of approval Is a “why” stated for the outcome	5 / 5	The outcome and its drivers were clear, with actionable guidance — the ceiling case.
Ongoing data usage understanding Do I know how my data is used on an ongoing basis	3 / 5	A little unclear how data is used long term. A 4 provides ongoing visibility and plain-language explanations tied to user actions.
Data privacy controls Can I control permissions over who sees what	3 / 5	Basic policies existed, but they were dense and gave no clear controls to permission or revoke data long term. A 4 requires granular, revocable controls.

Opportunity

Highlights

Wins, losses, and what the network would fix.

Category: User effort
Wins: 10 fields across 3 lightweight screens with no documents, no redundant asks, clear rationale for sensitive PII, zero follow-ups, and an instant text-link resume.
Losses: The limited direct-deposit connector fell back to manual routing and account number entry — the one rough patch in an otherwise frictionless flow.
Opportunities: A pre-verified network funding connection would remove the last manual step, and pre-fill would turn 6 of 9 fields into confirm-and-submit.

Category: Application time
Wins: 2:10 from first search to card ordered, with everything completed in the same flow.
Losses: Manual direct-deposit setup stretched first-field-to-funded to 5:03.
Opportunities: Pre-filled credentials would put the full journey under the 4-minute ceiling.

Category: Decision speed
Wins: An instant decision — features usable immediately.
Losses: —
Opportunities: —

Category: Outcome transparency
Wins: A clear approval outcome with actionable guidance.
Losses: Connecting a bank shared ALL account information with no way to limit to one checking account, and long-term data use was unclear.
Opportunities: Granular, single-account sharing scope plus a persistent data-use view would reach best-in-class.

Opportunity highlights by category: wins, losses, and what the network would fix.
Category	Wins	Losses	Opportunities
User effort	10 fields across 3 lightweight screens with no documents, no redundant asks, clear rationale for sensitive PII, zero follow-ups, and an instant text-link resume.	The limited direct-deposit connector fell back to manual routing and account number entry — the one rough patch in an otherwise frictionless flow.	A pre-verified network funding connection would remove the last manual step, and pre-fill would turn 6 of 9 fields into confirm-and-submit.
Application time	2:10 from first search to card ordered, with everything completed in the same flow.	Manual direct-deposit setup stretched first-field-to-funded to 5:03.	Pre-filled credentials would put the full journey under the 4-minute ceiling.
Decision speed	An instant decision — features usable immediately.	—	—
Outcome transparency	A clear approval outcome with actionable guidance.	Connecting a bank shared ALL account information with no way to limit to one checking account, and long-term data use was unclear.	Granular, single-account sharing scope plus a persistent data-use view would reach best-in-class.

Current's Conversion Scorecard

Why SOLO Scores

Current's Application

What’s behind the score.

Methodology

Opportunity

Highlights

Replace repetitive workflows with reusable network memory.

Replace repetitive workflows with reusable network memory.